Solutions

@Utilities

The process of liberalization of the gas and electricity markets is generating deep transformations in the management of companies that provide services into the sector.

In particular, the functional separation (unbundling) between the Distribution Company and the Sale of gas and electricity company, sanctioned by the Regulatory Authority for Energy, Networks and Environment (ARERA) with Resolution 296/2015/R/COM, implies the use of distinct and separate software solutions in the management of the respective services.

To support these changes, the @Utilities Distribution Platform and @Utilities Selling Platform solutions come into play, two software suites dedicated respectively to the Distribution and Sales Companies, able to ensure diversified and no longer compatible business models in a single system.

Both solutions have been developed as a modern and dynamic web platform, in fact no installation on the Clients is required as they are performed directly on the application server and on the DB Server. The system also allows you to navigate easily and intuitively according to the most common operating standards.

The possibility of having the InCloud and OnPremise solution for both platforms makes @Utilities scalable and adaptable to the needs of individual companies. The modular structure allows integration with third-party products through software connectors. @Utilities also integrates with other management systems such as: accounting, IT protocol (document management), applications on mobile devices.

The potential of @Utilities is guaranteed by the sectoral and twenty-year experience and professionalism of our team.

@Utilities selling platform

A highly specific suite built for the needs of gas distribution companies

With @Utilities Selling Platform it is possible to manage all the activities: from pre-contractualisation to contractualisation, from the acquisition of measures to invoicing, from collection management to management of arrears, giving particular emphasis to a dashboard that allows management to monitor both billing that cash flows.

DGS has also developed @UtilitiesCRM a tool totally integrated with the suite for managing all possible interactions between the agency and agents through specific functions, such as: administrator console, pre-contracting, monitoring, distribution of marketing processes throughout the territory, support to the determination of the commission.

Thanks to the @UtilitiesApp mobile application component, the platform allows companies to offer their customers a punctual, personal and two-way service, as well as the possibility of complete navigation of their contractual situation online.

Main features

Pre-contractualization – Contractualization

Acquisition of measures – Invoicing

Management of receipts – Management of arrears

Download the brochure

@Utilities Distribution Platform

@Utilities Selling Platform

Modular suite

@Utilities Selling Platform consists of several modules for effective management of business processes

CUSTOMER ACQUISITION

Telephone through Call-Center
Direct contact at the Company Desk
On the territory through the sales force and order collection
Subscribe online and via the website
Management of commercial incentives to the sales force

CONTRACTUALIZATION

Management of the contract proposal
Selection activities, formalization, credit scooring, welcome kit, activation of Redemption
Switch management
Functionality to support the “Customer Relations” office
Functions to support the maintenance of the Final Customer Master Data Bank

MEASUREMENTS AND PRE BILLING

Functions to support the acquisition of measurements
Checking the value of the acquired measurement with the “Measurement Validation” tool
Functions to support the determination of Consumption
Functions to support the Acquired Measurements

PRACTICE MANAGEMENT

Practice Management
Practice Tables
Attachments list
Attachments for Practices
Steps Practices
Amounts profiles for Practices
Switches

BILLING

Management of Additional Amounts
Entries Amount
Profile Items Amount
Billing Calculation
Billing Calculation Console
LOG Billing Calculation Anomalies
Calculation Processing Results
Corrective List
BONUS GAS management
Distribution carrier invoices
B0x streams | BRx
Management of Admissibility Requests
Management of Gas Bonus Monthly Quotas
Municipal fee management
Municipal fee import from vectoring flow
Billing roles management
Roles
Credit Notes
Invoice Flow for Master Data
Invoices
Association Contracts / Additional Amounts
Convert SBF RID to Unpaid
Update Invoice Data
Credit Notes
Extra invoices

RECEIPTS AND PAYMENTS

Invoice installment management
Cash out
Direct debit management
SEPA Mandate
Preparation Flow RID
Import Outstanding Flow
MAV management
MAV pool management
MAV flow preparation
Import Flow Return
Online Payment Management
Import Flow
Mail Payment Management
TD896 import
Treasury Service
Compensations

CLAIMS AND REFUNDS

Complaints list
New Complaint
Refund requests
Types of reimbursement

DEFAULTS

Non-returnable invoices
Analysis and Reports
Morosi list
Historical Summary Report
Legal monitoring
Account statement for Legal Representative
Remind
Massive Processing
Remind
Law them
Practice Dashboards
Practice list
Operation Practices
Document Types
Solicited States
Prints Communication
AEEGSI Practice Lists
Exclusion of GAS Contracts from Mass Processing
Exclusion of E.E. Contracts by massive processing
Reasons Exclusion

DASHBOARDS

Contracts
Historical contracts analysis
Contract Analysis
Analysis of Contracts by Role
Analysis of Contracts by Role – E.E.
GAS consumption for REMI
App Notifications
Energy consumption by zone
Dashboard Roles GAS and EE.LL.

Want a trial version?

REQUEST IT NOW.
You can test the potential of @Utilities for free and without obligation.

demo

They trusted us because we guarantee continuity in database management with the recovery and migration of historical data and quick start-up times thanks to a preconfigured system